Terms and Conditions – Healthy Hooves Equine @ Higher Manor Farm

Last Updated: 14.08.25

Welcome to Healthy Hooves Equine (“we,” “our,” or “us”) at Higher Manor Farm. By using our services, website, or facilities, you agree to these Terms and Conditions. Please read carefully.

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1. Services Provided

Healthy Hooves Equine provides:
- Livery Services: Full, part, and retirement livery with care tailored to individual horse needs.
- Natural Track System Care: Horses live on purpose-built track systems that encourage movement, socialisation, and mental stimulation.
- Meadow Turnout & Enrichment: Periodic turnout into pasture and use of enrichment tools such as hay stations, scratching posts, mounds, and natural terrain variations.
- Equine-Assisted Therapy Programs: Optional participation for suitable retired horses in programs run by The Ranch to support children’s mental and emotional wellbeing.
- Additional Services: Vet, dentistry, farrier, physiotherapy, and behaviour clinics arranged as needed.
All services prioritise horse welfare, health, and emotional wellbeing.

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2. Booking, Fees, and Payment

- All fees must be paid as agreed in the livery contract or service agreement.
- Payments are non-refundable unless explicitly stated.
- Late payments may result in suspension of services, additional fees, or termination of the   agreement.
- Owners are responsible for any additional costs incurred for veterinary care, farrier, or specialist services unless included in the agreed package.

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3. Horse Health and Owner Responsibilities

- Owners must provide accurate and up-to-date information regarding their horse’s health, behaviour, diet, and any special requirements.
- Owners must ensure their horse is vaccinated, wormed, and fit for the services provided.
- Owners are responsible for arranging and covering emergency veterinary costs unless otherwise agreed.
- We reserve the right to refuse services or terminate agreements if a horse’s health or behaviour poses a risk to themselves, other horses, or staff.

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4. Participation in Therapy Programs

- Participation in equine-assisted therapy is entirely optional and requires owner consent.
- Only horses assessed as suitable by our team, in consultation with owners, vets, and equine behaviour specialists, may participate.
- Horses will never be forced to participate; their welfare and willingness guide all involvement.
- Therapy sessions are conducted in a controlled environment separate from general livery areas, and horses retain full access to barns and track systems outside these times.
- Owners agree to allow handlers to manage horses safely during therapy sessions, including grooming, walking, or non-ridden activities.

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5. Horse Welfare and Enrichment

- Horses live outdoors with access to shelter, deep Aubiose bedding, low-sugar hay served in slow feeders, and other enrichment tools.
- Horses may be rotated through tracks and paddocks based on individual needs and health considerations.
- We aim to provide mental stimulation, gentle exercise, and social interaction to all horses.
- Any specific enrichment or turnout requirements communicated by owners will be incorporated wherever possible, without compromising the welfare of other horses.

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6. Liability

- While we take all reasonable precautions for horse and human safety, we cannot accept liability for:
- Injuries, accidents, or illness occurring on-site or during routine care and turnout.
- Loss, theft, or death of a horse under our care beyond instances of negligence.
- Owners are strongly advised to carry insurance covering their horses and any personal liability.
- We are not liable for emotional distress or losses associated with participation in therapy programs or other equine activities.

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7. Code of Conduct

- All staff, owners, and visitors must act respectfully toward horses, staff, and property.
- Aggressive, unsafe, or disruptive behaviour is prohibited.
- We reserve the right to remove individuals or terminate services for breaches of conduct.

 

8. Health and Safety on Site

- Visitors must comply with all safety instructions.
- Appropriate footwear and clothing are required when interacting with horses.
- Children under 16 must be supervised at all times.
- No unauthorised riding, handling, or feeding of horses is permitted.

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9. Termination

- Either party may terminate the livery or service agreement with notice as outlined in the contract.
- Immediate termination may occur if horse welfare, staff safety, or property is at risk.
- On termination, all outstanding fees must be paid, and horses must be collected in a timely manner unless otherwise agreed.

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10. Changes to Terms

- We may revise these Terms and Conditions at any time.
- Changes will be communicated via email and posted on our website.
- Continued use of services constitutes acceptance of updated Terms.

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11. Governing Law

- These Terms and Conditions are governed by the laws of England and Wales.
- Any disputes will be subject to the jurisdiction of the English courts.

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Acknowledgement

By using Healthy Hooves Equine services, you confirm that you have read, understood, and agree to these Terms and Conditions.